Return & Refund Policy
Thank you for shopping with Tsingeasy. Please read our return policy carefully before placing your order.
✅ Return Eligibility
- You may submit a return request within 7 calendar days after your order is delivered.
- For hygiene reasons, insoles that have been worn, used, washed, cut, modified or removed from original sealed packaging CANNOT be returned for change‑of‑mind purposes.
- Only unused, unwashed, uncut insoles kept in the original sealed packaging with all labels intact are eligible for voluntary customer‑initiated returns.
- Final‑sale / discounted items are non‑returnable and non‑exchangeable.
⚠️ Damaged / Defective / Wrong Item
If you receive defective, damaged or incorrect insoles, please contact our support team within 48 hours after delivery and attach clear photos of the product and package.
We will arrange a replacement or full refund for defective items. Return shipping cost will be covered by us in this scenario.
📦 Return Shipping
- For customer‑initiated voluntary returns: The buyer is responsible for all return shipping fees. Original order shipping cost will not be refunded.
- For defective, damaged or wrong‑item returns: We cover the return shipping cost.
- We do not accept packages sent back without prior return authorization. Unauthorized returns will not be processed.
🔁 Exchange
Exchanges are available for unused and unopened insoles within the 7‑day return window, subject to stock availability. If your desired replacement item is out‑of‑stock, we will process a refund instead.
💸 Refund Timeline
Once we receive and inspect your returned goods, we will process your refund within 5‑10 business days. Funds will be refunded to your original payment method. Actual arrival time depends on your bank or payment service provider.
📝 How to Submit a Return Request
1. Email us at tangjing@tsingeasy.com with your order number and return reason.
2. Wait for our team to reply with return instructions and return authorization.
3. Ship back goods following our instructions.
4. Send us your return tracking number.
If you have any questions regarding returns, please reach out to our customer support.
