Terms of Service
Welcome to Tsineasy. By accessing and using our website and placing orders, you agree to be bound by these Terms of Service. Please read them carefully before using our site.
1. General Information
These terms apply to all visitors, users and customers of the Tsineasy website. Tsineasy reserves the right to modify these terms at any time without prior notice. Changes take effect immediately once posted on this page. Your continued use of the website means you accept the updated terms.
2. Product & Pricing
All insoles and related products displayed on our site are subject to availability. We reserve the right to discontinue any product at any time.
Prices are shown in 【USD】. Prices may change without advance notice. We make every effort to ensure price information is accurate, but we do not guarantee zero errors. If a product is listed at an incorrect price, we have the right to cancel the order and notify you.
3. Order Acceptance
Submitting an order does not guarantee order confirmation. Tsineasy reserves the right at our sole discretion to refuse or cancel any order for reasons including but not limited to product availability, errors in product or pricing information, or suspected fraud risk.
If your order is cancelled after payment has been made, a full refund will be issued to your original payment method.
4. Payment
All payments must be completed through the payment methods supported on our website. You warrant that you are authorized to use the selected payment method. All billing information you provide must be true, accurate and complete.
5. Shipping & Delivery
Shipping timeframes are estimated and not guaranteed. Delays may occur due to logistics, customs, holidays or force‑majeure events. Tsineasy shall not be liable for losses caused by delivery delays.
Risk of loss for items passes to you once the goods are handed over to the shipping carrier.
6. Return & Refund
Our Return & Refund Policy forms part of these Terms of Service. All returns, refunds and exchanges shall follow our separate Return & Refund Policy. Insoles are hygiene‑related goods, special return restrictions apply.
7. Intellectual Property
All texts, images, logos, product photos on this website belong to Tsineasy. You may not copy, reproduce, distribute or reuse any content from our site without written permission.
8. User Conduct
You agree not to misuse our website. You shall not submit false information, conduct fraudulent transactions, use bots or scrapers to access our site. Any violation may result in order cancellation and account restriction.
9. Limitation of Liability
Our insoles are comfort‑accessories and are not medical‑grade medical devices. They are not intended to diagnose, treat, cure or prevent any disease. If you have foot‑related medical conditions, please consult a doctor.
Tsineasy will not be responsible for indirect, incidental or consequential damages arising out of your purchase or use of our products. Our total liability shall not exceed the actual amount you paid for the relevant order.
10. Governing Law
These terms shall be governed by 【the laws of the United States】.
11. Contact Us
If you have questions regarding these Terms of Service, please contact us at tangjing@tsingeasy.com.
